Schedule

Privacy Policy

Privacy Policy
Effective Date: August 19, 2025

Last Updated: August 19, 2025

Your Privacy Matters
At Experience Onward, your trust is important to us. Any information you share — whether through forms, emails, or text messages — is kept confidential and protected by law.

  • We only use your information to provide our services.
  • We never sell your personal or health information.
  • You can opt out of text messages at any time.
  • Your health data is protected under HIPAA and Oregon’s PIPPA.

If you have questions, please contact us at journey@experienceonward.com or +1 971-313-0579.

1. Commitment to Privacy
Experience Onward (“we,” “our,” “us”) complies with applicable U.S. federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Oregon Health Authority’s Patient Information Privacy Protection Act (PIPPA). This Privacy Policy explains how we collect, use, disclose, and protect the information you submit through our website and services.

2. Information We Collect
When you interact with our website or services, we may collect:

  • Personal Information: Name, email, phone number, ZIP/postal code.
  • Health Information: Details you choose to share about your health, conditions, or care.
  • Technical Information: IP address, browser type, cookies, and usage data.

3. How We Use Your Information
Your information is used to:

  • Provide and coordinate services.
  • Respond to inquiries and appointment requests.
  • Communicate via A2P 10DLC-compliant text messaging (with your consent).
  • Support clinical care and referrals.
  • Improve website experience and security.
  • Comply with regulatory and legal obligations.
    We will never sell or trade your personal information.

4. Disclosure of Information
We may disclose your information only as permitted by law, including:

  • To healthcare professionals involved in your care.
  • To vendors and partners under strict confidentiality agreements.
  • When required by law, regulation, or legal process.

5. HIPAA & PIPPA Compliance
As a covered entity, we:

  • Protect the confidentiality, integrity, and availability of your health information.
  • Limit disclosures to the minimum necessary.
  • Require business associates to follow HIPAA and PIPPA regulations.

6. Data Security
We maintain administrative, physical, and technical safeguards such as:

  • Encryption (in transit and at rest).
  • Access controls and staff training.
  • Ongoing security monitoring and compliance reviews.

7. Your Rights
Under HIPAA and Oregon law, you have the right to:

  • Access and request copies of your health information.
  • Request corrections to your information.
  • Request restrictions on certain uses or disclosures.
  • Receive an accounting of disclosures.
  • File a complaint if you believe your rights have been violated.

To exercise these rights, contact:
Privacy Officer
Experience Onward
Email: journey@experienceonward.com
Phone: +1 971-313-0579

8. Cookies & Tracking
Our website may use cookies or similar tools to improve your browsing experience. You can manage or disable cookies through your browser settings.

9. SMS/Text Messaging (A2P 10DLC Compliance)
We may send you text messages if you give us permission. You can choose between two types of messages on our forms:

  • Transactional Messages – Appointment reminders, confirmations, and important updates about your services.
  • Marketing Messages – Special offers, event invitations, and updates about new services that may be of interest.

Consent for each type is separate and optional.

  • Message frequency may vary.
  • Message and Data rates may apply.
  • Reply HELP for help or STOP to opt out at any time.

10. Consent Management
You have full control over how we communicate with you.

  • You may consent separately to transactional and marketing communications.
  • Consent is never required for transactional communications that are essential to delivering services (such as appointment reminders).
  • Marketing communications require your explicit opt-in consent and will not be sent unless you check the appropriate box on our forms.
  • You may withdraw consent for marketing messages at any time without affecting your ability to receive care or essential communications.
  • Records of your consent (or withdrawal of consent) are maintained to ensure compliance with HIPAA, PIPPA, and A2P 10DLC requirements.

11. Updates to This Policy
We may update this policy periodically. Any changes will be posted here with the updated date.

12. Contact Us
For questions or concerns regarding this Privacy Policy:
Experience Onward
Phone: +1 971-313-0579
Email: journey@experienceonward.com